Shipping & Returns
Shipping Information
U.S. SHIPPING
All orders placed will ship within one to three business days. When your order is shipped, you will receive a shipping confirmation email which will come with a tracking number so that you can track your order until it is delivered. We do not ship on national holidays, or weekends, if you place an order on a holiday or on a weekend it will be shipped the following business day
INTERNATIONAL SHIPPING
We can ship to almost any address in the world. Please do allow up to 3 weeks for international orders to be received, but note that further delays are possible due to customs. We ship International orders via APC Postal Logistics, FedEX, or DHL (depending on the country). If it is shipped via APC, once your order arrives in your country your local postal service will take over for delivery. All orders have a tracking number and can be tracked up until delivery. We do not ship on US national holidays, or weekends, so if you place an order on a holiday or on a weekend it will be shipped the following business day.
Any questions about shipping please reach out to us at info@fifthmade.com and we will get back to you as soon as possible.
CUSTOMS, TAXES, AND DUTIES
Please note that orders may be subjected to VAT, import duties and/or taxes, which are levied once your package reaches your country.
Packages are shipped according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders and we cannot predict what your particular charges may be. Please contact your local customs office for more information. We are sorry for this inconvenience.
LOST OR MISSING PACKAGES
If your tracking number indicates that your package has been delivered, but you don’t have it yet, it could be because USPS delivered to a neighbor’s mailbox, or possibly because USPS erroneously scanned your package as “delivered” once it reached the post office closest to your home. In cases like this, it typically takes a few extra business days for your package to get into your mailbox. If you do not see it within 2-3 days after getting the “package delivered” notification on your tracking number, please shoot us an email at info@fifthmade.com - we would be happy to help you!
Easy Returns & Exchanges
RETURNS
We want you to be happy with your purchase, however we understand with online purchases it can be difficult to know if a product is a good fit for you until you have it in your hands and can truly experience it in person. If you would like to return the item you ordered, please email us at info@fifthmade.com within 30 days of your purchase to let us know and we can help you with your return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also would need a proof of purchase, which can be either the invoice that was sent with your order or even a printed copy of your order confirmation. This is needed so we know who to issue the refund to.
We do not accept returns for the following: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
REFUNDS
Once your return is received and inspected, we will send you an email confirmation and issue your refund. Depending on how it was paid, your refund can take anywhere from 2-10 business days depending on the bank or credit card company. Please keep in contact with us if you are having issues seeing your refund returned to your account.
Item received damaged or not working properly? We do our best to make sure each product function and looks the best it can. If your order was sent to you with any issues, we want to take care of this for you and make it right. Please contact us at info@fifthmade.com and let us know.
WARRANTY
Our products have a 1 year warranty, if your item has an issue in that time frame that would be due to product quality (for example: magnets becoming unglued, not functioning properly, etc). Please reach out to us at info@fifthmade.com and send us photos of the issues you are experiencing with your product. We stand by the quality of our products and want to ensure you are happy with your purchase.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. We sincerely apologize at this time we do not issue free return labels.
International Shipping: You are responsible for the cost of return shipping. When we receive the item you are returning, we only refund the amount you paid for the item you purchased. Again, we do not refund any shipping costs that may have been applied at the time of purchase or any amounts paid for return shipping.
Please reach out to us if you have any questions with our return policy at info@fifthmade.com